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Log in Instructions

Do You Already Have An Account?

Current or Previous Toronto Zoo Member

Active or previous Members of the Toronto Zoo who have provided us an email address are already set up with a login. Your User ID is your 12 digit account number on your membership card and your initial password is the email address provided as part of your membership e.g.

User ID/Membership #: 002000000000

Password: sample@email.com

NOTE: If you are a member who is registering on behalf of a group (e.g. school / youth group), please see below.

If you have not provided an email address to the Toronto Zoo and would like to login for online purchases, please contact 416-392-9101 or membership@torontozoo.ca for assistance.

Prior Summer Camp or Education Program Individual Registrants*

If you registered for a summer camp or Education program in 2015 you are already set up with a login. Your User ID is your 12 digit account number which is listed on any receipts issued for Education program payments. Your initial password is the email address provided during registration.

If you registered for a summer camp or Education program prior to 2015, you may also be already set up with a login. Please contact us at programs@torontozoo.ca to inquire and, if applicable, receive your User ID and Password prior to registering.

Schools/Educational Organizations/Youth Groups/Companies

Your account must be set up by the Toronto Zoo. Please contact us prior to registering for your User ID and Password at programs@torontozoo.ca

Troubleshooting

If you believe you may have an existing account, you can use the ‘Forget Password’ option to retrieve the User ID and re-set your password.

Note: Passwords are unique to each of our online Stores (Camps/Education, Donations, Adopt-an-Animal, Membership, and Retail). Changing your password in one store will not change it in the other Stores.

If you require further assistance on how to log in, please contact programs@torontozoo.ca or 416-392-5947.