Refunds, Transfers and Cancellation Policies

EDUCATIONAL LEARNING EXPERIENCES
ADULT, FAMILY, PARENT AND TOT, OVERNIGHT, AND WEEKEND CHILDREN’S PROGRAMS

All requests for refunds, transfers, and cancellations must be received in writing via email to programs@torontozoo.ca.

Requests to transfer a program date are subject to availability. A $15 administrative fee will be applied.

Cancellations received at least 8 days prior to the program date are eligible for a 100% refund, minus a $15 administrative fee. For cancellations received within 7 days of the program date, a 70% refund of program fees, less any additional catering costs, is provided for medical reasons only. A valid medical certificate must be presented within 7 days after the program date.

Refunds will not be granted for late arrivals, early withdrawals, or missed program dates.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.


SERENGETI BUSH CAMP

Purchase of a Serengeti Bush Camp Program is by DEPOSIT ONLY. Toronto Zoo Education will automatically complete the final transaction, by charging the credit card used during the deposit purchase based on the number of participants, as indicated during the initial registration.

All requests for refunds, transfers, and cancellations must be received in writing via email to bushcamp@torontozoo.ca.

Requests to transfer a camp date are subject to availability. A $15 administrative fee will be applied.

Refunds will not be granted for late arrivals, early withdrawals, or missed camp dates.

The Toronto Zoo reserves the right to cancel any camp date due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.

SPECIFIC TO YOUTH & SCHOOL GROUPS
Final payment is due two weeks prior to the program date.

Cancellations and refunds are processed according to the schedule below:

4 Weeks Before Program Date:
• Email bushcamp@torontozoo.ca with final participant numbers a minimum of 4 weeks prior to program date. Final participant numbers affect catering, staffing, and programming arrangements.  
• If your participant numbers have changed (increased or decreased) from your original registration, an updated quote will be issued at this time. This updated quote reflects your final payment due, based on the changes made to your final participant numbers (minus the deposit).
• Final payments will be collected via the same method of payment that was used for placing the initial deposit. Should an alternative payment method be required, notification must be made, in writing, to bushcamp@torontozoo.ca at the time that final numbers are submitted.

2 Weeks Before Program Date:
• Toronto Zoo will automatically process final payment using the same credit card as when the deposit was placed.
No refunds (full or partial) will be granted if the group wishes to cancel or participant numbers decrease 14 days or less prior to the program date.
• If paying by school cheque (Payable to “Toronto Zoo), the cheque must be received by the Toronto Zoo a minimum of two weeks before the program date.

Important notes:
• The Toronto Zoo reserves the right to book a second group of similar age and composition on the same overnight. Groups will be notified prior to visit. As Bush Camp capacity is 60 participants, if your group is booked with another group, you may not be able to increase the number of participants due to site capacity.

Acceptable methods of final payment include:
• Credit (Visa, Mastercard, American Express)
• School Cheque (payable to “Toronto Zoo”) – Personal or Business cheques not accepted. A receipt will be issued upon payment.

Minimum payment:
A minimum of 20 participants is required to reserve a Youth or School Group night at Bush Camp. For groups that do not meet the minimum number of participants, a minimum payment of $1,580 (minus deposit) is required. This will be reflected on your quote and/or sales receipt as a $79.00 minimum program fee per participant that your group is below the minimum.

SPECIFIC TO FAMILY, ADULT, AND BUSH CAMP JR. NIGHTS
Cancellations received at least 14 days prior to the camp date are eligible for a 100% refund, minus a $25 administrative fee. Cancellations received made within 14 days of the camp date are eligible for a 100% refund, minus a $40 administrative fee. In addition to the above, cancellations made within 48 hours of the camp date will be charged an additional fee of $35 per participant to cover committed catering costs.


ZOO CAMP

All requests for refunds, transfers, and cancellations must be done in writing via email to zoocamps@torontozoo.ca. A $15 administrative fee applies to all refunds, transfers, and cancellations.

Requests to re-schedule a camp week must be made in writing at least 14 days prior to the start of the camp week and are subject to program availability. A $15 administrative fee will be applied.

Cancellations received prior to June 1 are eligible for a 100% refund, minus a $15 administrative fee. After June 1, Zoo Camp fees are non-refundable, unless the request is accompanied by a valid medical certificate. The medical certificate must be presented before the end of the registered week of camp in order to be eligible for a 70% refund for the number of days missed.

Children with transferable or communicable conditions will be asked to leave Zoo Camp. In this specific case, a 100% refund will be issued for the number of days missed.

Refunds will not be granted for late arrivals, early withdrawals, or missed camp days.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.


ZOO CAMP - BEFORE & AFTER CARE, OVERNIGHTS, AND BAGGED LUNCH

Before & After Care: Cancellations received prior to the date of the scheduled Before & After Care session are eligible for a 100% refund, minus a $15 administrative fee.

Overnight: Cancellations received prior to the date of the overnight are eligible for a 100% refund, minus a $15 administrative fee.

Bagged Lunch: Cancellations received at least 8 days prior to the start of the camp week are eligible for a 100% refund, minus a $15 administrative fee. Bagged Lunch fees are non-refundable within 7 days of the start of the camp week.



BADGE OVERNIGHT PROGRAM

Purchase of a Badge Overnight Program is DEPOSIT ONLY. Toronto Zoo Education will automatically complete the final transaction, by charging the credit card used during the deposit purchase based upon the number of participants, as indicated during the initial registration.

All requests for refunds, transfers, and cancellations must be received in writing via email to programs@torontozoo.ca.

Requests to transfer a program date are subject to availability. A $15 administrative fee will be applied.

Deposits paid to reserve a program date are non-refundable.

Refunds will not be granted for late arrivals, early withdrawals, or missed program dates.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.

ZOO SCHOOL

Registration and payment will be accepted starting in January in the year preceding the start of the course (18 months prior to the course start date).

Cancellations received in writing before January 1st in the year the course will commence will result in a refund of 90%. Zoo School will retain a 10% administration fee.

Refund requests received after January 1, 2018 must be received at least 30 days prior to the beginning of classes for a refund of 50%. We regret that no refunds will be available after June 2, 2018 for the July session and July 7, 2018 for the August session.