EDUCATIONAL LEARNING EXPERIENCES
ADULT,
FAMILY, PARENT AND TOT, OVERNIGHT, AND WEEKEND CHILDREN’S PROGRAMS
All requests for refunds, transfers, and cancellations must be
received in writing via email to programs@torontozoo.ca.
Requests
to transfer a program date are subject to availability. A $15 administrative fee
will be applied.
Cancellations received at least 8 days prior to the
program date are eligible for a 100% refund, minus a $15 administrative fee. For
cancellations received within 7 days of the program date, a 70% refund of
program fees, less any additional catering costs, is provided for medical
reasons only. A valid medical certificate must be presented within 7 days after
the program date.
Refunds will not be granted for late arrivals, early
withdrawals, or missed program dates.
The Toronto Zoo reserves the right
to cancel any program due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be
issued.
SERENGETI BUSH CAMP
Purchase
of a Serengeti Bush Camp Program is by DEPOSIT ONLY.
Toronto Zoo Education will automatically complete the final transaction, by
charging the credit card used during the deposit purchase based on
the number of participants, as indicated during the initial registration.
All requests for refunds, transfers, and cancellations must be
received in writing via email to bushcamp@torontozoo.ca.
Requests
to transfer a camp date are subject to availability. A $15 administrative fee
will be applied.
Refunds will not be granted for late arrivals, early
withdrawals, or missed camp dates.
The Toronto Zoo reserves the right to
cancel any camp date due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
SPECIFIC TO YOUTH
& SCHOOL GROUPS
Final payment is due two weeks prior to the program
date.
4 Weeks Before Program Date:
• Email bushcamp@torontozoo.ca
with final numbers a minimum of 4 weeks prior to program date.
• No further
decreases to final participant numbers will be accepted once we have received
your final numbers. Final participant numbers affect catering, staffing, and
programming arrangements.
• If your participant numbers have changed
(increased or decreased) from your original registration, an updated quote will
be issued. This updated quote reflects your final payment due, based on the
changes made to your final participant numbers (minus the deposit).
• Final
payments will be collected via the same method of payment that was used for
placing the initial deposit. Should an alternative payment method be required,
notification must be made, in writing, to bushcamp@torontozoo.ca at the time
that final numbers are submitted.
2 Weeks Before Program Date:
•
Toronto Zoo will automatically process final payment using the same credit card
as when the deposit was placed.
• If paying by school cheque (Payable to
“Toronto Zoo), final payment must be received by the Toronto Zoo a minimum of
two weeks before the program date.
• Payment for Bush Camp is calculated
based on the number of participants, minus the initial deposit.
• The Toronto
Zoo reserves the rights to book a second group of similar age and composition on
the same overnight. Groups will be notified prior to visit.
*Note: Bush Camp
capacity is 60 participants. If your group is booked with another group, you may
not be able to increase the number of participants due to site
capacity.
Acceptable methods of final payment include:
• Credit (Visa,
MasterCard, American Express)
• School Cheque (payable to “Toronto Zoo”) –
Personal or Business cheques not accepted. A receipt will be issued upon
payment.
Minimum payment:
A minimum of 20 participants is required for
Bush Camp. For groups that do not meet the minimum number of participants, a
minimum payment of $1,580 (minus deposit) is required. This will be reflected on
your quote and/or sales receipt as a $79.00 minimum program fee per participant
that your group is below the minimum.
SPECIFIC TO FAMILY, ADULT,
AND BUSH CAMP JR. NIGHTS
Cancellations received at least 14 days prior
to the camp date are eligible for a 100% refund, minus a $25 administrative fee.
Cancellations received made within 14 days of the camp date are eligible for a
100% refund, minus a $40 administrative fee. In addition to the above,
cancellations made within 48 hours of the camp date will be charged an
additional fee of $35 per participant to cover committed catering
costs.
ZOO CAMP
All requests for
refunds, transfers, and cancellations must be done in writing via email to zoocamps@torontozoo.ca. A $15
administrative fee applies to all refunds, transfers, and
cancellations.
Requests to re-schedule a camp week must be made in
writing at least 14 days prior to the start of the camp week and are subject to
program availability. A $15 administrative fee will be
applied.
Cancellations received prior to June 1 are eligible for a 100%
refund, minus a $15 administrative fee. After June 1, Zoo Camp fees are
non-refundable, unless the request is accompanied by a valid medical
certificate. The medical certificate must be presented before the end of the
registered week of camp in order to be eligible for a 70% refund for the number
of days missed.
Children with transferable or communicable conditions
will be asked to leave Zoo Camp. In this specific case, a 100% refund will be
issued for the number of days missed.
Refunds will not be granted for
late arrivals, early withdrawals, or missed camp days.
The Toronto Zoo
reserves the right to cancel any program due to insufficient enrollment.
Additionally, all program registrations will be reviewed for accuracy. The
submission of a registration does not guarantee your placement in the program(s)
for which you have registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
ZOO
CAMP - BEFORE & AFTER CARE, OVERNIGHTS, AND BAGGED
LUNCH
Before & After Care: Cancellations received prior
to the date of the scheduled Before & After Care session are eligible for a
100% refund, minus a $15 administrative fee.
Overnight: Cancellations
received prior to the date of the overnight are eligible for a 100% refund,
minus a $15 administrative fee.
Bagged Lunch: Cancellations received at
least 8 days prior to the start of the camp week are eligible for a 100% refund,
minus a $15 administrative fee. Bagged Lunch fees are non-refundable
within 7 days of the start of the camp week.
BADGE
OVERNIGHT PROGRAM
Purchase of a Badge Overnight Program is DEPOSIT
ONLY. Toronto Zoo Education will automatically complete the final
transaction, by charging the credit card used during the deposit purchase based
upon the number of participants, as indicated during the initial
registration.
All requests for refunds, transfers, and cancellations must be received in
writing via email to programs@torontozoo.ca.
Requests
to transfer a program date are subject to availability. A $15 administrative fee
will be applied.
Deposits paid to reserve a program date are
non-refundable.
Refunds will not be granted for late arrivals, early
withdrawals, or missed program dates.
The Toronto Zoo reserves the right
to cancel any program due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
ZOO SCHOOL
Registration and payment will be accepted starting in January in the year
preceding the start of the course (18 months prior to the course start
date).
Cancellations received in writing before January 1st in the year
the course will commence will result in a refund of 90%. Zoo School will retain
a 10% administration fee.
Refund requests received after January 1, 2018
must be received at least 30 days prior to the beginning of classes for a refund
of 50%. We regret that no refunds will be available after June 2, 2018 for the
July session and July 7, 2018 for the August session.