Shopping Cart
You have no items in your shopping cart.
Subscribe to newsletters
Email:

Refunds, Transfers and Cancellation Policies

PUBLIC PROGRAMS
ADULT, FAMILY, PARENT AND TOT, OVERNIGHT, AND WEEKEND CHILDREN’S PROGRAMS


All requests for refunds, transfers, and cancellations must be received in writing via email to programs@torontozoo.ca.

Requests to transfer a program date are subject to availability. A $15 administrative fee will be applied.

Cancellations received at least 8 days prior to the program date are eligible for a 100% refund, minus a $15 administrative fee. For cancellations received within 7 days of the program date, a 70% refund of program fees, less any additional catering costs, is provided for medical reasons only. A valid medical certificate must be presented within 7 days after the program date.

Refunds will not be granted for late arrivals, early withdrawals, or missed program dates.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.


SERENGETI BUSH CAMP

Purchase of a Serengeti Bush Camp Program is deposit only. Toronto Zoo Education will automatically complete the final transaction, by charging the credit card used during the deposit purchase based on the number of participants, as indicated during the initial registration.

All requests for refunds, transfers, and cancellations must be received in writing via email to bushcamp@torontozoo.ca.

Requests to transfer a camp date are subject to availability. A $15 administrative fee will be applied.

Refunds will not be granted for late arrivals, early withdrawals, or missed camp dates.

The Toronto Zoo reserves the right to cancel any camp date due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.

SPECIFIC TO YOUTH & SCHOOL GROUPS
Deposits paid to reserve a camp date are non-refundable.


SPECIFIC TO FAMILY, ADULT, AND BUSH CAMP JR. NIGHTS
Cancellations received at least 14 days prior to the camp date are eligible for a 100% refund, minus a $25 administrative fee. Cancellations received made within 14 days of the camp date are eligible for a 100% refund, minus a $40 administrative fee. In addition to the above, cancellations made within 48 hours of the camp date will be charged an additional fee of $35 per participant to cover committed catering costs.


ZOO CAMP

All requests for refunds, transfers, and cancellations must be done in writing via email to zoocamps@torontozoo.ca. A $15 administrative fee applies to all refunds, transfers, and cancellations.

Requests to re-schedule a camp week must be made in writing at least 14 days prior to the start of the camp week and are subject to program availability. A $15 administrative fee will be applied.

Cancellations received prior to June 1 are eligible for a 100% refund, minus a $15 administrative fee. After June 1, Zoo Camp fees are non-refundable, unless the request is accompanied by a valid medical certificate. The medical certificate must be presented before the end of the registered week of camp in order to be eligible for a 70% refund for the number of days missed.

Children with transferable or communicable conditions will be asked to leave Zoo Camp. In this specific case, a 100% refund will be issued for the number of days missed.

Refunds will not be granted for late arrivals, early withdrawals, or missed camp days.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.


ZOO CAMP - BEFORE & AFTER CARE, OVERNIGHTS, AND BAGGED LUNCH

Before & After Care: Cancellations received prior to the date of the scheduled Before & After Care session are eligible for a 100% refund, minus a $15 administrative fee.

Overnight: Cancellations received prior to the date of the overnight are eligible for a 100% refund, minus a $15 administrative fee.

Bagged Lunch: Cancellations received at least 8 days prior to the start of the camp week are eligible for a 100% refund, minus a $15 administrative fee. Bagged Lunch fees are non-refundable within 7 days of the start of the camp week.



BADGE PROGRAMS


Purchase of a Badge Program is deposit only. Toronto Zoo Education will automatically complete the final transaction, by charging the credit card used during the deposit purchase based upon the number of participants, as indicated during the initial registration.

All requests for refunds, transfers, and cancellations must be received in writing via email to programs@torontozoo.ca.

Requests to transfer a program date are subject to availability. A $15 administrative fee will be applied.

Deposits paid to reserve a program date are non-refundable.

Refunds will not be granted for late arrivals, early withdrawals, or missed program dates.

The Toronto Zoo reserves the right to cancel any program due to insufficient enrollment. Additionally, all program registrations will be reviewed for accuracy. The submission of a registration does not guarantee your placement in the program(s) for which you have registered. Should the Toronto Zoo be required to cancel your registration/program, a full refund will be issued.

ZOO SCHOOL

Registration and payment will be accepted starting in January in the year preceding the start of the course (18 months prior to the course start date).

Cancellations received in writing before January 1st in the year the course will commence will result in a refund of 90%. Zoo School will retain a 10% administration fee.

Refund requests received after January 1, 2017 must be received at least 30 days prior to the beginning of classes for a refund of 50%. We regret that no refunds will be available after June 3, 2017 for the July session and July 8, 2017 for the August session.