PUBLIC PROGRAMS
ADULT, FAMILY, PARENT AND TOT, OVERNIGHT, AND
WEEKEND CHILDREN’S PROGRAMS
All requests for refunds,
transfers, and cancellations must be received in writing via email to programs@torontozoo.ca.
Requests
to transfer a program date are subject to availability. A $15 administrative fee
will be applied.
Cancellations received at least 8 days prior to the
program date are eligible for a 100% refund, minus a $15 administrative fee. For
cancellations received within 7 days of the program date, a 70% refund of
program fees, less any additional catering costs, is provided for medical
reasons only. A valid medical certificate must be presented within 7 days after
the program date.
Refunds will not be granted for late arrivals, early
withdrawals, or missed program dates.
The Toronto Zoo reserves the right
to cancel any program due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
SERENGETI
BUSH CAMP
Purchase of a Serengeti Bush Camp Program is deposit only. Toronto Zoo
Education will automatically complete the final transaction, by charging the
credit card used during the deposit purchase based on the number of
participants, as indicated during the initial registration.
All requests for refunds, transfers, and cancellations must be
received in writing via email to bushcamp@torontozoo.ca.
Requests
to transfer a camp date are subject to availability. A $15 administrative fee
will be applied.
Refunds will not be granted for late arrivals, early
withdrawals, or missed camp dates.
The Toronto Zoo reserves the right to
cancel any camp date due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
SPECIFIC TO YOUTH
& SCHOOL GROUPS
Deposits paid to reserve a camp date are
non-refundable.
SPECIFIC TO FAMILY, ADULT, AND BUSH CAMP JR.
NIGHTS
Cancellations received at least 14 days prior to the camp date
are eligible for a 100% refund, minus a $25 administrative fee. Cancellations
received made within 14 days of the camp date are eligible for a 100% refund,
minus a $40 administrative fee. In addition to the above, cancellations made
within 48 hours of the camp date will be charged an additional fee of $35 per
participant to cover committed catering costs.
ZOO
CAMP
All requests for refunds, transfers, and cancellations must
be done in writing via email to zoocamps@torontozoo.ca. A $15
administrative fee applies to all refunds, transfers, and
cancellations.
Requests to re-schedule a camp week must be made in
writing at least 14 days prior to the start of the camp week and are subject to
program availability. A $15 administrative fee will be
applied.
Cancellations received prior to June 1 are eligible for a 100%
refund, minus a $15 administrative fee. After June 1, Zoo Camp fees are
non-refundable, unless the request is accompanied by a valid medical
certificate. The medical certificate must be presented before the end of the
registered week of camp in order to be eligible for a 70% refund for the number
of days missed.
Children with transferable or communicable conditions
will be asked to leave Zoo Camp. In this specific case, a 100% refund will be
issued for the number of days missed.
Refunds will not be granted for
late arrivals, early withdrawals, or missed camp days.
The Toronto Zoo
reserves the right to cancel any program due to insufficient enrollment.
Additionally, all program registrations will be reviewed for accuracy. The
submission of a registration does not guarantee your placement in the program(s)
for which you have registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
ZOO CAMP
- BEFORE & AFTER CARE, OVERNIGHTS, AND BAGGED LUNCH
Before
& After Care: Cancellations received prior to the date of the scheduled
Before & After Care session are eligible for a 100% refund, minus a $15
administrative fee.
Overnight: Cancellations received prior to the date
of the overnight are eligible for a 100% refund, minus a $15 administrative fee.
Bagged Lunch: Cancellations received at least 8 days prior to the start
of the camp week are eligible for a 100% refund, minus a $15 administrative
fee. Bagged Lunch fees are non-refundable within 7 days of the start
of the camp week.
BADGE PROGRAMS
Purchase of a Badge Program is deposit only.
Toronto Zoo Education will automatically complete the final transaction, by
charging the credit card used during the deposit purchase based upon the
number of participants, as indicated during the initial registration.
All requests for refunds, transfers, and cancellations must be received in
writing via email to programs@torontozoo.ca.
Requests
to transfer a program date are subject to availability. A $15 administrative fee
will be applied.
Deposits paid to reserve a program date are
non-refundable.
Refunds will not be granted for late arrivals, early
withdrawals, or missed program dates.
The Toronto Zoo reserves the right
to cancel any program due to insufficient enrollment. Additionally, all program
registrations will be reviewed for accuracy. The submission of a registration
does not guarantee your placement in the program(s) for which you have
registered. Should the Toronto Zoo be required to cancel your
registration/program, a full refund will be issued.
ZOO SCHOOL
Registration and payment will be accepted starting in January in the year
preceding the start of the course (18 months prior to the course start
date).
Cancellations received in writing before January 1st in the year
the course will commence will result in a refund of 90%. Zoo School will retain
a 10% administration fee.
Refund requests received after January 1, 2017
must be received at least 30 days prior to the beginning of classes for a refund
of 50%. We regret that no refunds will be available after June 3, 2017 for the
July session and July 8, 2017 for the August session.