TORONTO ZOO – EDUCATIONAL EXPERIENCE REGISTRATION
TERMS OF USE
GENERAL
1.
Individuals completing online registrations for minors must be the parent/legal
guardian of the child(ren). The registrant is responsible for any inaccuracies
and/or omissions made during registration.
2. The
registrant/parent/legal guardian is to read and abide with all
procedures/policies specific to each camp/education program/activity/event as
applicable (e.g. Zoo Camp Parent Handbook or Bush Camp Information Handbook
posted on website).
3. Toronto Zoo reserves the right to
cancel any camp/education program/activity/event. Should this occur,
participants will be notified and a full refund will be issued. It is vital that
participants provide contact information (phone number and/or email address)
where you can be reached during the day, in the evening, or on weekends. We will
not accept responsibility for those we cannot
contact.
4. Camps/education programs/activities/events
have age limits and capacities. In the case of Zoo Camp, by agreeing to the
terms of service the parent/guardian verifies that the child will be at least
age four by the start of the camp week, as per the Child Care and Early Years
Act, 2014. Toronto Zoo reserves the right to verify age by requesting a copy of
the child's birth certificate. Registrations are accepted on a first come, first
served basis via online registration only. All registrations will be reviewed
for accuracy. The submission of a registration does not guarantee your placement
in the program(s) for which you have registered. Notification that your purchase
has been received by the Toronto Zoo will be sent to the email address entered
for the Billing Address during checkout. All follow-up communication will be
sent to the email address listed for the Primary
Contact.
5. Toronto Zoo is not responsible for any
valuables or personal property that is lost, stolen, and/or damaged while in
attendance at any camp/education program/activity/event. It is highly advised
that participants leave all valuables at home, including, but not limited to
cell phones, iPads/tablets, gaming or personal listening devices, large sums of
cash, and beloved toys.
6. All camps/education
programs/activities/events take place rain or shine. Program content and times
are subject to change due to altering day lengths, unforeseen animal situations,
and weather conditions. In the event of program changes, we will always do our
best to maintain the integrity of the experience. In the event of extreme
weather conditions programs may be adjusted, postponed, or cancelled.
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TRANSFERS, CANCELLATIONS, REFUNDS, &
DISCOUNTS
1. Registrants/parents/legal
guardians are to read, understand, and agree to all transfer, cancellation, and
refund policies specific to each camp/education program/activity/event.
2. All program requests, cancellations, or transfers
must be received in writing. Submitting a request does not guarantee that your
request or refund will be granted.
- Zoo Camp: zoocamps@torontozoo.ca
- Serengeti
Bush Camp (overnight): bushcamp@torontozoo.ca
- Public
Programs (youth, adult, family, badge programs): programs@torontozoo.ca
- School
Programs: schools@torontozoo.ca
-
Zoo School: zooschool@torontozoo.ca
3. Each online registration will be reviewed and
invalid discounts and/or program selections will be amended/cancelled and any
outstanding charges applied.
4. Toronto Zoo Members
receive discounts when registering for many of the camps, education programs,
activities, and events. Membership must be valid at time of registration to be
eligible for the discount.
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WAIVER/INDEMNITY
For specific programs,
including all camps, the parent/legal guardian or the participant (if over the
age of 18) is required to sign a separate Waiver/Indemnity prior to
participation in the program.
In the event of an emergency, the parent/legal guardian
is giving the Zoo full authorization to secure medical care for all minor
participants.
IN CONSIDERATION of the permission granted to me, or, in
the event the participant(s) registered is/are a minor(s) for whom I acknowledge
I am legally responsible, to participate in the program registered for and held
at the Toronto Zoo.
I, for the participant, myself, my heirs, executors,
administrators, successors and assigns HEREBY, RELEASE, WAIVE AND FOREVER
DISCHARGE, the Board of Management of the Toronto Zoo, the City of Toronto, and
the Toronto and Region Conservation Authority and all their respective
employees, agents, servants, contractors, representatives, elected and appointed
officials, successors and assigns, OF AND FROM ALL claims, demands, damages,
costs, expenses, actions and causes of action, whether in law or equity in
respect of death, injury, loss or damage to my or their person or property
HOWSOEVER CAUSED, arising or to arise by reason of my or their participation in
the said program/event, whether as spectator, participant, or otherwise and
whether prior to, during or subsequent to the participation in the
program/event. I FURTHER HEREBY UNDERTAKE TO HOLD AND SAVE HARMLESS and AGREE TO
INDEMNIFY all of the aforesaid from and against any and all liability by any or
all of them arising as a result of, or in any way connected with, the
participation in the said program/event. While in attendance at any Zoo
programs/events, I understand that I (or the participant) may be filmed,
videotaped or photographed by or on behalf of the Toronto Zoo. My registration
in the program serves as my permission for use of my (or the participant’s)
image by the Board of Management of the Toronto Zoo. BY SIGNING THIS DOCUMENT, I
ACKNOWLEDGE HAVING READ, UNDERSTOOD AND AGREED to the above RELEASE, WAIVER AND
INDEMNITY. I WARRANT that I am (or the participant is) physically fit to
participate in the program/event.
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ONLINE
SHOPPING
When you place an order through this website, this will
be an offer by you to purchase items from the Toronto Zoo’s – Education store,
as displayed in your shopping cart. Payment will be taken from your credit card
when your order is successfully completed online*. You will
receive an email from the Toronto Zoo acknowledging your order and listing the
items purchased. Acceptance of your order and the completion of our contract for
the sale of Zoo admission and event tickets, membership, donation, camps and
programs, and various other merchandises will appear on your order receipt
email.
All items are subject to availability and may become unavailable
at any time.
Delivery of admission and event tickets is made by email.
For merchandise, delivery is made by standard lettermail via Canada Post.
Toronto Zoo cannot be held responsible for non-delivery of
items.
Should you require assistance with your order, please contact the
Zoo’s Education Branch at programs@torontozoo.ca or 416-392-5947
during regular business hours.
*Purchase of a Serengeti
Bush Camp Program or Badge Overnight Program is deposit only. Toronto Zoo
Education will automatically complete the final transaction, by charging the
credit card used during the deposit purchase based upon the number of
participants, as indicated during the initial registration.
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CONSUMER IMAGE POLICY AND GUEST
AWARENESS
During your visit, you may be filmed, taped or
photographed by or on behalf of the Toronto Zoo. Your admission to the Zoo,
attendance to any Event, and/or registration in the camp/education
program/activity serves as your permission to use, record, reproduce, broadcast,
sell, and distribute all for any purpose any photographs, video, digital, audio,
or other recordings of you or the registrant/participant/ticket holder that may
be made at the Toronto Zoo before, during, or after any visit, event, or
camp/education program.
The commercial use of photographs, videos and
film images of the Toronto Zoo is strictly prohibited without the full written
consent of the Zoo.
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PRIVACY
The
Zoo is committed to the security of your personal information.
When you
place an order through our website, we collect certain personal information from
you to effectively process your order. The personal information on your
registration form is collected under the authority of the City of Toronto Act,
2006, s. 409. The information is used to process your application for program
participation, the registration of individuals in programs, payment of fees,
collection of outstanding fee amounts, aggregate statistical reporting,
contacting clients regarding upcoming programs, and additional mailings,
including newsletters, surveys, email notifications, and receipt transactions,
in compliance with Canada’s Anti-Spam Legislation. We collect personal
information about program participants and their families through registration
and medical forms. All information is collected and stored securely. Personal
information can only be communicated to the parent/legal guardian identified on
the registration form. We treat all of your personal information as highly
confidential and do not sell or solicit our database information.
In
order to process an order for goods efficiently, the Zoo passes on your personal
information to reputable third party banking institutions who handle our online
payment transactions. They receive the information needed to verify and
authorize your payment card and to process your order. These organizations are
under strict legal and contractual obligations to keep your personal information
private.
The Zoo will not otherwise provide any of the personal
information that you give to us to any third party, unless
authorized.
Questions or concerns about the collection of personal
information can be directed to:
Toronto Zoo – Education Branch
361A Old
Finch Ave
Toronto, ON
M1B 5K7
416-392-5947
programs@torontozoo.ca