TORONTO ZOO – EDUCATION (CAMPS/PROGRAMS)
REGISTRATION
General
1. Individuals
completing online registrations for minors must be the parent/legal guardian of
the child(ren). The registrant is responsible for any inaccuracies and/or
omissions made during registration.
2. The registrant/parent/legal
guardian is to read and abide with all procedures/policies specific to each
camp/education program/activity/event as applicable (e.g. Zoo Camp Parent
Handbook or Bush Camp Information Handbook posted on website).
3. Toronto
Zoo reserves the right to cancel any camp/education program/activity/event.
Should this occur, participants will be notified and a full refund will be
issued. It is vital that participants provide contact information (phone number
and/or email address) where you can be reached during the day, in the evening,
or on weekends. We will not accept responsibility for those we cannot
contact.
4. Camps/education programs/activities/events have age limits
and capacities. In the case of Zoo Camp, by agreeing to the terms of service the
parent/guardian verifies that the child will be at least age four by the start
of the camp week, as per the Child Care and Early Years Act, 2014. Toronto Zoo
reserves the right to verify age by requesting a copy of the child's birth
certificate. Registrations are accepted on a first come, first served basis via
online registration only. All registrations will be reviewed for accuracy. The
submission of a registration does not guarantee your placement in the program(s)
for which you have registered. Notification that your purchase has been received
by the Toronto Zoo will be sent to the email address entered for the Billing
Address during checkout. All follow-up communication will be sent to the email
address listed for the Primary Contact.
5. Toronto Zoo is not responsible
for any valuables or personal property that is lost, stolen, and/or damaged
while in attendance at any camp/education program/activity/event. It is highly
advised that participants leave all valuables at home, including, but not
limited to cell phones, iPads/tablets, gaming or personal listening devices,
large sums of cash, and beloved toys.
6. All camps/education
programs/activities/events take place rain or shine. Program content and times
are subject to change due to altering day lengths, unforeseen animal situations,
and weather conditions. In the event of program changes, we will always do our
best to maintain the integrity of the experience. In the event of extreme
weather conditions programs may be adjusted, postponed, or cancelled.
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Transfers, Cancellations, Refunds, &
Discounts
1. Registrants/parents/legal guardians are to read,
understand, and agree to all transfer, cancellation, and refund policies
specific to each camp/education program/activity/event.
2. All program
requests, cancellations, or transfers must be received in writing.
- Zoo
Camp: zoocamps@torontozoo.ca
-
Serengeti Bush Camp (overnight): bushcamp@torontozoo.ca
- Public
Programs (youth, adult, family, badge programs): programs@torontozoo.ca
- School
Programs: schools@torontozoo.ca
-
Zoo School: zooschool@torontozoo.ca
3. Each online registration will be reviewed and invalid discounts
and/or program selections will be amended/cancelled and any outstanding charges
applied.
4. Toronto Zoo Members receive discounts when registering for
many of the camps, education programs, activities, and events. Membership must
be valid at time of registration to be eligible for the discount.
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Wavier/Indemnity
For specific programs,
including all camps, the parent/legal guardian or the participant (if over the
age of 18) is required to sign a separate Waiver/Indemnity prior to
participation in the program.
In the event of an emergency, the parent/legal
guardian is giving the Zoo full authorization to secure medical care for all
minor participants.
IN CONSIDERATION of the permission granted to me,
or, in the event the participant(s) registered is/are a minor(s) for whom I
acknowledge I am legally responsible, to participate in the program registered
for and held at the Toronto Zoo.
I, for the participant, myself, my
heirs, executors, administrators, successors and assigns HEREBY, RELEASE, WAIVE
AND FOREVER DISCHARGE, the Board of Management of the Toronto Zoo, the City of
Toronto, and the Toronto and Region Conservation Authority and all their
respective employees, agents, servants, contractors, representatives, elected
and appointed officials, successors and assigns, OF AND FROM ALL claims,
demands, damages, costs, expenses, actions and causes of action, whether in law
or equity in respect of death, injury, loss or damage to my or their person or
property HOWSOEVER CAUSED, arising or to arise by reason of my or their
participation in the said program/event, whether as spectator, participant, or
otherwise and whether prior to, during or subsequent to the participation in the
program/event. I FURTHER HEREBY UNDERTAKE TO HOLD AND SAVE HARMLESS and AGREE TO
INDEMNIFY all of the aforesaid from and against any and all liability by any or
all of them arising as a result of, or in any way connected with, the
participation in the said program/event. While in attendance at any Zoo
programs/events, I understand that I (or the participant) may be filmed,
videotaped or photographed by or on behalf of the Toronto Zoo. My registration
in the program serves as my permission for use of my (or the participant’s)
image by the Board of Management of the Toronto Zoo. BY SIGNING THIS DOCUMENT, I
ACKNOWLEDGE HAVING READ, UNDERSTOOD AND AGREED to the above RELEASE, WAIVER AND
INDEMNITY. I WARRANT that I am (or the participant is) physically fit to
participate in the program/event.
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ONLINE
SHOPPING
When you place an order through this website, this will
be an offer by you to purchase items from the Toronto Zoo’s – Education store,
as displayed in your shopping cart. Payment will be taken from your credit card
when your order is successfully completed online*. You will
receive an email from the Toronto Zoo acknowledging your order and listing the
items purchased. Acceptance of your order and the completion of our contract for
the sale of Zoo admission and event tickets, membership, donation, camps and
programs, and various other merchandises will appear on your order receipt
email.
All items are subject to availability and may become unavailable
at any time.
Delivery of admission and event tickets is made by email.
For merchandise, delivery is made by standard lettermail via Canada Post.
Toronto Zoo cannot be held responsible for non-delivery of
items.
Should you require assistance with your order, please contact the
Zoo’s Education Branch at programs@torontozoo.ca or 416-392-5947
during regular business hours.
*Purchase of a Serengeti
Bush Camp Program or Badge Program is deposit only. Toronto Zoo Education will
automatically complete the final transaction, by charging the credit card used
during the deposit purchase based upon the number of participants, as
indicated during the initial registration.
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CONSUMER IMAGE POLICY AND GUEST
AWARENESS
During your visit, you may be filmed, taped or
photographed by or on behalf of the Toronto Zoo. Your admission to the Zoo,
attendance to any Event, and/or registration in the camp/education
program/activity serves as your permission to use, record, reproduce, broadcast,
sell, and distribute all for any purpose any photographs, video, digital, audio,
or other recordings of you or the registrant/participant/ticket holder that may
be made at the Toronto Zoo before, during, or after any visit, event, or
camp/education program.
The commercial use of photographs, videos and
film images of the Toronto Zoo is strictly prohibited without the full written
consent of the Zoo.
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PRIVACY
The
Zoo is committed to the security of your personal information.
When you
place an order through our website, we collect certain personal information from
you to effectively process your order. The personal information on your
registration form is collected under the authority of the City of Toronto Act,
2006, s. 409. The information is used to process your application for program
participation, the registration of individuals in programs, payment of fees,
collection of outstanding fee amounts, aggregate statistical reporting,
contacting clients regarding upcoming programs, and additional mailings,
including newsletters, surveys, email notifications, and receipt transactions,
in compliance with Canada’s Anti-Spam Legislation. We collect personal
information about program participants and their families through registration
and medical forms. All information is collected and stored securely. Personal
information can only be communicated to the parent/legal guardian identified on
the registration form. We treat all of your personal information as highly
confidential and do not sell or solicit our database information.
In
order to process an order for goods efficiently, the Zoo passes on your personal
information to reputable third party banking institutions who handle our online
payment transactions. They receive the information needed to verify and
authorize your payment card and to process your order. These organizations are
under strict legal and contractual obligations to keep your personal information
private.
The Zoo will not otherwise provide any of the personal
information that you give to us to any third party, unless
authorized.
Questions or concerns about the collection of personal
information can be directed to:
Toronto Zoo – Education Branch
361A Old
Finch Ave
Toronto, ON
M1B 5K7
416-392-5947
programs@torontozoo.ca